RETURNS & REFUND POLICY
RETURNS & REFUND POLICY
Our policy lasts 14 days. If 14 days have passed since the delivery of your order, unfortunately we cannot offer you a refund or exchange.
Exchanges are allowed only once. Any additional exchanges will be at your expense.
Return shipping costs are not covered by our store. Customers are responsible for return shipping fees.
If you receive a defective or damaged item, we will replace it at our expense or issue a full refund.
Return Conditions
To be eligible for a return:
Your item must be unused
It must be in the same condition that you received it
It must be in the original packaging
Non-returnable Items
Several types of goods are exempt from being returned:
Perishable goods (food, flowers, magazines)
Intimate or sanitary products
Hazardous materials, flammable liquids or gases
Other non-returnable items:
Gift cards
Downloadable software
Certain health and personal care products
How to Request a Return
To complete your return, you must provide a receipt or proof of purchase.
Please send an email with the subject "Return Request" to:
support@yourstore.com
Partial Refunds (if applicable)
Partial refunds may be granted in the following situations:
Items showing obvious signs of use
Opened media (CDs, DVDs, software, etc.)
Items not in original condition or missing parts not due to our error
Items returned more than 15 days after delivery
No Return Policy for Sensitive Items
For hygiene and safety reasons, we do not accept returns or exchanges for:
Underwear (panties, bras)
Swimwear
Intimate products
Opened or used cosmetic products
Available Options
Exchange:
If you need another size or model, we can send a replacement. Shipping costs will be your responsibility. You may keep the original item.
Partial Refund:
If you prefer not to keep the item, a partial refund will be issued:
$18–$22 USD for one item
$25–$30 USD for three items
Returns for Opened Products
We accept returns for opened products only in these cases:
Defective or damaged product (contact within 7 days with photos)
Wrong item received
Return Process
Contact our support team with your order number
Wait for approval before returning the item
Follow the instructions provided
Unauthorized returns will be refused.
Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed within 24 hours to your original payment method.
Late Delivery Refunds
Shipping delays may occur due to external factors or international logistics.
Delays under 30 days do not qualify for refunds
After 30 days, you may request a refund
Order Cancellation
Orders can only be canceled if they have not yet been processed or shipped.
A 10% transaction fee will be deducted for canceled paid orders.
If the order has already been shipped, cancellation is no longer possible.
Incorrect Address
We are not responsible for lost packages due to incorrect or incomplete shipping addresses provided by the customer.
No refunds will be issued in this case.
Returned Packages
If a package is returned due to:
Incorrect or incomplete address
Customer absence during delivery
Failure to collect the package
Reshipping costs will be entirely at the customer's expense.
If the customer refuses to pay return fees and requests a refund:
A $19 processing fee will be deducted.
Missing Refunds
If you haven’t received your refund:
Check your bank account
Contact your bank
If the issue persists, contact us at:
support@yourstore.com
Return Shipping
Customers are responsible for return shipping costs.
Return Address
Please contact us first so we can provide you with the closest return address based on your location worldwide.
⚠️ Do NOT send returns to the address on the package.
Contact Information
Store Address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: support@yourstore.com
Phone: +1 (581) 874-5855
WhatsApp: +1 581-704-1793